FAQs

1. What size should I order?
Our shoes fit true to size based on US sizing. If you're between sizes, we recommend sizing up. Still unsure? Check our Size Guide for more help.

2. How long does delivery take?
We offer free express shipping across the US. Orders are typically delivered within 2–4 business days.

3. Can I track my order?
Yes! Once your order ships, you’ll receive a tracking link by email. You can also track your order here.

4. What’s your return policy?
We offer a 90-day hassle-free return window. If your shoes don’t fit or you’re not satisfied, you can send them back for a refund or exchange. More info here.

5. Are your shoes authentic?
Every pair is carefully sourced and quality-checked. We guarantee premium comfort, design, and durability.

6. What if I receive the wrong size or item?
No worries — just contact our support team and we’ll fix it quickly. Email us at support@shopvelrix.com.

7. Do you ship internationally?
At the moment, QANO only ships within the US.

8. Can I change or cancel my order?
If your order hasn’t been processed yet, we can make changes. Contact us as soon as possible after placing the order.