Returns

🔁 Returns & Exchanges

Need to return or exchange something? We’ve made it simple.

You have 90 days from the delivery date to return your order.

📦 How to Start a Return

Email support@shopvelrix.com with your order number and reason.

We’ll send you instructions within 24h.

Send the item back in its original box.

Get your refund or exchange as soon as we receive the return.

🔄 Exchanges

Want a different size or style? Let us know in the email and we’ll arrange it quickly — no extra charge for first-time exchanges.

💸 Refunds

Refunds are issued to your original payment method. Processing time: 2–5 business days after we receive the return.

🚫 Important Notes

Items must be unworn and in original packaging.

Returns are free if the product is faulty or incorrect.

You’re responsible for return shipping in all other cases.